FAQ – if you want to know more Contact Us

General Facilities

Q: Is Getaway on Grafton suitable for families?
A: Getaway on Grafton is perfect for couples and small adult groups & families.  Getaway have cots and highchairs available for hire and free use of their strollers.

Q: Are pets allowed?
A: Sorry, no pets are allowed at Getaway on Grafton holiday apartments.

Q: Is Getaway on Grafton Wheelchair friendly?
A: All the ground level apartments are easy access, however they are not designed with wheelchairs in mind, the showers are spacious and have room to place a chair inside.  Please inquire at the time of booking for suitablilty prior to booking.

Q: Is there a secure car-park facility?
A: The Getaway on Grafton holiday apartments provides a secure car-park some with cover, some without. A security password is also issued at the time of registration to access the car-park. If you require a second car-park please notify the reception on check in to see if space is available.  There is no extra charge for parking.

Q: Is there a restaurant at the Getaway on Grafton Apartments?
A: While the Getaway on Grafton does not have a restaurant, all apartments have been designed to be self catering with microwave, full size oven and hotplate.  There is a BBQ and outdoor dining area by the pool for you use and in the Dining Guide we have a selection of some of our favourite dining places.

Q: Is smoking allowed?
A: Smoking is not permitted inside apartments, ashtrays are provided on your balconies and by the BBQ. We ask you to refrain from smoking if people are dining. (balcony doors must be kept close to prevent smoke entering the building)

Q: Are there barbecue facilities?
A: We have a complimentary BBQ by the pool with  comfortable outdoor furniture for alfresco dining.

Q: How big is your pool & spa?
A: We have a 13 mtr pool, shallow end at 1.2 m and the deep end 1.8m, the spa would sit 8 persons.  The pool & spa is heated to around 26 degrees. The spa is not a hot tub.

Q: Is the beach accessible? How far away is it?
A: The Cairns beach is not suitable for swimming, but the town has provided a wonderful 1000 person capacity lagoon for visitors and locals.  The Northern Beaches have patrolled beach areas for swimming.

Q: Which languages are spoken at the reception?
A: English

Q: Does reception accept credit cards?
A: Yes, we can take payments securely online at the time of booking or at reception by cash, eftpos or credit (VISA & Mastercard) (please note Amex  has a 3.5% card fee)

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Q: Is there a DVD player in the lodge?
A: Yes, all the holiday apartments have a DVD player,  bring your favourites from home.

Q: Is it possible to connect to internet in my apartment?
A: All apartments have  WiFi (wireless access) This is log on/log off,  You can purchase from reception or online when here at Getaway.  We suggest your read the instructions prior to buying online. Pricing varies (10 hr $15, 5hrs $10, 2hrs $5)  All direct bookings receive a complimentary voucher up to 40hrs.

Q: Do you supply a variety of bedding?
A: All Linen, pillows, sheets and blankets are provided as part of your accommodation price.  We have the facility to provide 4 single bedding in Deluxe and Townhouse apartment, or make them into 2 x Kings.  The extra persons will have a foldaway.

Q: Do you supply pool towels?
A: Pool towels are available from reception for hire @ $5 per towel for the duration of your stay.  Please note, any un-returned  pool towels will be charged to your account.

Q: Are there TV’s in the apartments? Are there international channels (satellite TV)?
A: Yes, all apartments now have LCD televisions available. Local networks and the Austar movie and sports channels are complimentary, there are no On-Demand videos via the the TV.  There are no TV’s in bedrooms.

Q: Does each apartment have a telephone that can dial directly outside?
A: All apartments are equipped with a telephone, dial 9 for reception and ’0′ first to make an external call, they are automatically

Q: What kind of air conditioners do you use?
A: Our air conditioners are  a mix of split systems and wall refrigerated air-conditioning.  Air conditioners are located in the main living area and each bedroom of your lodge.  All doors and windows must be closed for the air conditioners to work effectively.

Q: Do the apartments have a balcony?
A: Yes, all the apartments have a balcony, the Townhouses have two.  Please see our apartment descriptions for details.

Q: Do you have a daily service?
A:  No, but we provide a linen change every 5th day (4 sleeps), on arrival you have been provided with tea, coffee, sugar, milk,  dishwashing liquid, dishwasher liquid/powder, dish cloth, toilet paper & spare for each toilet, conditioning shampoo, soap, tissue in each bathroom, laundry powder.  If items are depleted during your stay, you can purchase more from reception or local supermarkets.  If you require to have daily servicing  (as you would get in a motel) we can provide this for an additional fee.

Q: What is provided in the apartments?
A: Linen, blankets, all your crockery and cutlery, saucepans, dishwasher, microwave, full size oven and glass hot plate, full size refrigerator, ironing board and iron, broom, dustpan, mop & bucket, (vacuum can be borrowed from reception)  automatic washing machine and dryer, laundry trough. LCD TV, DVD, air conditioning, ceiling fans to all rooms, phone, WIFI access (purchase vouchers from reception or online).  Hair dryer in each bathroom, outdoor setting on balcony.

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Q: Do you have a restaurant?
A: While the Getaway on Grafton does not have a restaurant, all apartments have been designed to be self catering with microwave, full size oven and hotplate.  There is a BBQ and outdoor dining area by the pool for you use and in the Dining Guide we have a selection of some of our favourite dining places.

Q: Is there room service available?
A: There is an order in menu in your apartment, bringing to you from some of the finest restaurants around town.

Q: Is breakfast included in the price?
A: No, all apartments are self-contained, meaning you cater for yourself, by cooking or eating out.

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Arrival and Departure

Q: What time should I arrive at your holiday apartments?
A: Check-in time is from 2pm, please make arrangements with reception if arriving earlier or out of office hours.

Q: What is your reception hours?
A: Monday to Friday 8am to 12 noon (lunch) 2pm to 6pm.
Saturday & Sunday 8:30am to 12 noon
Public Holidays – may be closed, plenty of notification given.

Q: When is the departure time?
A: Check-out from your room is 10am.

Q: Can I store luggage with you?
A: For out of hours arrivals / departures, on most occasions we can store your luggage free of charge, please check with reception for availability.

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TripAdvisor Certificate of Excellence 2013
TripAdvisor Travellers Choice 2012

TripAdvisor Certificate of Excellence 2012